Questions heads ask us

Most schools are live within one to two weeks. If you are moving from Excel or another system, our team imports your pupil list, classes, fee structures and opening balances for you, usually within 72 hours of receiving the files.

Start with a free 90-day evaluation, with the whole system open on your own school. SMS, email and AI credits are not included during the free trial. No card is needed and nothing is charged automatically. At the end you choose a plan, or leave and take your data with you. If you do nothing, the account stays open read-only for 7 days, then it is paused. We can work out which plan fits your school with you on a call.

You pay per pupil on your roll, each term, at a rate that depends on your plan and modules. Contact us with your roll and the modules you need, and we send you a written quote. On Professional, boarding, transport, library, stores, IB PYP, IB MYP and IB Diploma are add-ons; Enterprise includes them. The Plans page has the full comparison.

The work that cannot wait carries on. In the Hodari SIMS Plus app (Professional and Enterprise), teachers can mark the register offline: the app keeps the marks on the phone and sends them when the connection returns. The school shop till keeps selling offline too, and sends each sale once it is back online. Pages you open in a browser need a connection, but they are light enough for a mobile data bundle.

You do. You can export pupils, staff, invoices and attendance to CSV or Excel, and download report cards as PDF, at any time, with no export fee and no minimum term. If you leave SIMS Plus, we send a full export of your school’s data within 72 hours of your request, and your records are kept for 90 days after the subscription ends before they are permanently deleted.

Data is encrypted at rest (AES-256) and in transit (TLS 1.2 or better). Each school’s records are kept apart in the database by row-level security, and we process personal data under the data protection laws that apply to your school, including Ghana’s Data Protection Act, 2012 (Act 843). Your school obtains consent from families when it enrols a pupil, and a parent can ask the school, or info@simsplus.io, for a copy of their data or for it to be corrected or removed.

Yes. We support national curricula and IB, Cambridge, Pearson Edexcel, American, French and Montessori programmes, and we set yours up with you. In Ghana, GES and WAEC grading is built in.

Yes. Each class follows its own curriculum, with its own grading and report card. Programmes beyond your national curriculum are on the Enterprise plan.

A payment taken at the bursary desk, in cash, Mobile Money or by bank, is posted to the pupil’s invoice as the receipt is issued. On Professional and Enterprise, parents can also pay online with mobile money or a card (in Ghana, MTN MoMo, Telecel Cash and AirtelTigo Money), and the payment is posted as soon as the gateway confirms it, with a daily check that matches every online payment against the gateway. The finance dashboard shows collections by payment method, so there is no weekly reconciliation spreadsheet to keep.

Yes, on the Professional and Enterprise plans. Parents use the Hodari SIMS Plus app on Android and iPhone, or the parent portal in a browser, to see report cards and attendance, pay fees, get absence alerts and message teachers. They sign in with their email address, or with their phone number if the school has no email for them. Your school’s name and logo appear throughout. Families without the app still get report cards, statements and alerts by SMS.

Every plan includes SMS credits each term, and the number depends on the plan (none during the evaluation). One credit sends one SMS segment. Included credits reset each term; if you run low, you buy a top-up from your settings and pay online. Credits for a message that fails to deliver are given back.

Your school manages these accounts, so the school office is the quickest help: it can re-send an invitation or a sign-in code. Parents sign in with their email address or phone number and can choose “Forgot password?” to get a reset link or an SMS code. Pupils from primary to SHS sign in with their student ID; “Forgot password?” texts a new code to their primary guardian, or their form tutor can give them one in person.