1. Acceptance of terms
By accessing or using the Hodari SIMS Plus platform (“Service”), operated by Hodari Technologies Ltd. (“Hodari”, “we”, “us”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a school or organisation, you represent that you have authority to bind that entity to these terms.
2. Description of the Service
SIMS Plus is a multi-tenant, cloud-based school information management system that provides student management, academic management, financial management, staff management, communication tools, and analytics for educational institutions. Each school (tenant) accesses the platform via a unique subdomain (for example, yourschool.simsplus.io). Hodari Learn, where a family subscribes directly at hodarilearn.com, is offered on that site’s own terms.
3. Accounts
- You must provide accurate and complete information when your school registers, and when your school sets up your account.
- You are responsible for maintaining the confidentiality of your account credentials.
- Each school receives a unique subdomain that must comply with our naming requirements (4–63 characters, lowercase alphanumeric and hyphens).
- You must not share login credentials or allow unauthorised access to your school’s account.
4. Free trial
New schools are eligible for a 90-day free trial with full feature access for up to 100 students. When the trial ends, the school keeps read-only access for a further 7 days; after that, access is suspended until the school subscribes to a paid plan. Your data is kept while you decide, as set out under Termination. Changes to trial terms apply to trials that start after the change, never to one already running.
5. Subscription and payment
- Subscription fees are charged per student, per term, at the rate of your selected plan (Starter, Professional, or Enterprise), or per year at a 10% discount. Add-on modules are charged per term. A different billing cadence applies only where agreed with us in writing.
- Payments may be made by Mobile Money (MTN, Telecel Cash, AirtelTigo) or card through our payment providers’ secure checkout, by bank transfer, or by other methods we make available.
- If a subscription is not renewed by the end of the period it covers, the school keeps read-only access for 7 days; after that, access is suspended until the subscription is renewed.
- Fees are quoted in Ghana Cedis (GHS) for schools in Ghana, and elsewhere in the currency stated on your quote or invoice.
6. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to access another school’s data or another tenant’s subdomain
- Reverse-engineer, decompile, or tamper with the platform
- Upload malicious software or content
- Deliberately exceed the platform’s rate limits or place an unreasonable load on it
- Resell or redistribute access to the platform without authorisation
7. Data ownership
You retain full ownership of all data entered into the platform by your school. Hodari does not claim ownership of your school’s data. You grant us a limited licence to process, store, and transmit your data solely for the purpose of providing the Service. You may request a full export of your data at any time. How we handle the personal data within it is set out in our Privacy Policy.
8. Service availability
We target 99.5% platform uptime. Planned maintenance will be scheduled outside school hours where possible. We are not liable for downtime caused by factors beyond our control, including internet service provider failures, power outages, or force majeure events.
9. Termination
- You may cancel your subscription at any time.
- Upon cancellation, your data will be preserved for 90 days, so you can export it or reinstate the account, before permanent deletion. Backups roll off within a further 30 days.
- We may suspend or terminate accounts that violate these terms.
- Suspended accounts will see a suspension notice and will not be able to access the platform.
10. Limitation of liability
To the maximum extent permitted by applicable law, Hodari shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Service. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
11. Governing law
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes shall be resolved in the courts of Ghana.
12. Contact
For questions about these Terms, contact us at info@simsplus.io or write to Hodari Technologies Ltd., R224 Okpoti Street, Teshie, Accra, Ghana.